Can I send you a csv file with an order? Yes! If your POS system has the functionality to create an order as a csv file, we would be happy to use the file to add the products to your cart. We would then email you a link that would let you edit the cart as needed so you could quickly place the order. The csv file should have a "SKU" column and a "Quantity" column. Send the csv file to firstname.lastname@example.org.
When will my order ship and where is it coming from? We ship from Pennsylvania and work very hard to get orders out within 5 business days from when the order was placed. Most orders leave our warehouse within 3 business days after we receive the order.
I forgot an item on the order I just placed. If I contact you, will you be able to add it to the order? Unfortunately, we aren't able to do this. Please plan on adding the missed item/s to your next order.
How much are the shipping charges? For orders under $500, the shipping is 6% of the invoice total. For orders over $500, ground shipping is usually free. There is a running total with a reminder in the cart area so you will know how close you are for free shipping. Our goal for domestic shipping is to “break even” on costs. On rare occasions, typically due to a combination of distance from our warehouse in Pennsylvania and the size or weight of products on an order, the shipping costs will far exceed 6% of the order total. In these cases, we reserve the right to contact customers to discuss options to ensure a mutually beneficial relationship.
I need expedited shipping. What should I do? Please call Customer Service at 877-883-8341, either BEFORE or at the latest within one hour of placing your order. Expedited shipping is costly since charges in part, are based on shipment size and weight.
I just received my order and there's a problem. You can contact us at email@example.com or at 877-883-8341. Please have the following information available; your account number, the SKU of the item you are claiming or requesting a spare part for, the original order number that the claimed item came on, and the problem with the item (overage, shortage, damage, etc). We are happy to help.
Do you offer drop shipping? No, we do not offer drop shipping for wholesale customers.
Do you have spare parts available? Spare parts may be available for certain products with multiple pieces. Please contact us at firstname.lastname@example.org or 877-883-8341with your request.