Welcome to the Ten Thousand Villages wholesale website!
Orders & Shipping
When will my order ship and where is it coming from?
We ship from Pennsylvania and work very hard to get orders out within 5 business days from when the order was placed. Most orders leave our warehouse within 3 business days after we receive the order.
I forgot an item on the order I just placed. If I contact you, will you be able to add it to the order?
Unfortunately, we aren't able to do this. Please plan on adding the missed item/s to your next order.
How much are the shipping charges?
For orders under $500, the shipping is just 6% of the invoice total - the weight and box sizes don't matter! For orders over $500, ground shipping is free. There is a running total with a reminder in the cart area so you will know how close you are for free shipping.
I need expedited shipping. What should I do?
Please call Customer Service at 877-883-8341, BEFORE placing your order. Expedited shipping is costly since charges in part, are based on shipment size and weight.
I just received my order and there's a problem.
You can contact us at email@example.com or at 877-883-8341. Please have the following information available; your account number, the SKU of the item you are claiming or requesting a spare part for, the original order number that the claimed item came on, and the problem with the item (overage, shortage, damage, etc). We are happy to help.
Do you offer drop shipping?
No, we do not offer drop shipping for wholesale customers.
Do you have spare parts available?
Spare parts are available for certain products with multiple pieces. If available, a spare part will be sent to you instead of receiving a credit for the item. Please contact us at firstname.lastname@example.org or 877-883-8341with your request.
Select "SIGN IN" at the top of the home page. The "Forgot Your Password" link is next to the blue "Sign In" button on the left.
I have a product suggestion, what is the best way to send this to you?
We appreciate your suggestions for new items and how to improve existing ones. Please send your product comments to email@example.com, with "Product Comment" as the subject. We will pass these along to our Purchasing Department.
When will new items be available?
Normally we introduce new items almost every month. COVID 19 has impacted our new item schedule. Look for an email from us each time new items are made available for purchase.